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What is the tile process? We use a dye-sublimation process to reproduce your images onto ceramic tile, stone and glass. The process uses ink heated to become a gas and with pressure bonds it onto the tile. This tile has a polymer coating applied to it that allows the gaseous ink to become chemically absorbed when both are under pressure. After cooling, the polymer coating hardens providing a protective layer over the sublimated ink image. Various tiles and coatings have specific characteristics making them suitable for various applications.

What type of file do you need? If you are would like a photo tile, a digital file is best.  Most of todays digital cameras are fine but we need at least a 1 meg file for a suitable image.

How do I get my pictures or artwork to you? You can email us a digital file, send a digital file on CD, FTP the digital file to our site or mail us original photos, negatives,
or artwork.

Can I use these tiles in my kitchen and bathroom? Yes, we have tile for use anywhere in your home. Some of our tiles are better suited for certain locations so please let us know what you have in mind and we can better assist you in choosing the right tile.

Are these tiles suitable for outdoor installations? Yes, our dye sublimation tiles can be used outdoors but only in indirect sunlight because there will be UV fade after time.

How do I clean tiles? The tiles are resistant to damage from most household cleaners such as dilute bleach, all-purpose cleaners such as Fantastik, hydrogen peroxide, window cleaner, disinfectant cleanser such as Lysol . NEVER use an abrasive cleaner such as Comet, Ajax, or similar types of powered bleach cleaners as these will damage the tiles.

How do I clean  mural tiles? Mural tiles should be cleaned with a soft cloth and a soft cleanser or glass cleaner. Do not use any abrasive cleansers, scrubbing tools or abrasive pads.

Will my tiles fade if there are used in my kitchen or bathroom? No, your dye sublimation tiles should not fade if placed in the home out of direct sunlight.

Is there a size limit on tile murals? No, we can make your tile mural any size you wish. The only factor that can limit your project is the size and quality of your artwork or photo. We are more than happy to discuss mural sizing and the best way to get a quality mural.

How long will it take to receive my tile or tile mural?  We can usually process and ship your dye sublimation mural within 10 days. Total production time may be longer on large murals or specialty items. For fired tile murals we will give you an estimated date of completion with your price quote.

What is your return policy? The tiles must be in the same condition as when shipped from our warehouse. Custom murals are not returnable.

What if a tile is damaged during shipping or installation?  We will replace any tile damaged during shipping. If a tile is broken during installation we can reproduce that individual tile for you at our regular price.  Please select here for our complete terms and conditions.